1. Information We Collect

We may collect the following categories of information:

• Identity information (such as name, date of birth, gender)
• Contact information (such as email address, phone number)
• Account information (login credentials, profile details)
• Booking and attendance history
• Membership, package, and purchase history
• Payment and billing information
• Fitness preferences, goals, or limitations shared voluntarily
• Communications with our team
• Website analytics, cookies, and usage data

2. Health and Sensitive Information

Some information you provide may be considered sensitive, including injury disclosures, pregnancy, medical limitations, physical restrictions, or other health-related information relevant to safe participation in classes.

We collect such information only where necessary to provide safe fitness services, improve your experience, or comply with legal obligations.

3. How We Use Your Information

We may use your information to:

• Create and manage your account
• Process class bookings and check-ins
• Process memberships, packages, and payments
• Provide customer support
• Send booking confirmations and important updates
• Improve our services and website experience
• Enforce studio policies and protect security
• Comply with legal or regulatory obligations

4. Payments and Billing

Payments made through Ciba Fitness are processed securely by trusted third-party payment processors. We do not directly store full credit card or debit card numbers on our servers.

Payment processors may collect billing details such as cardholder name, billing address, card details, transaction amount, and payment status to complete transactions and prevent fraud.

For recurring memberships or subscription-based services, your selected payment method may be securely stored by the payment processor and charged automatically according to your membership terms.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with:

• Payment processors
• Booking and scheduling software providers
• Cloud hosting and infrastructure providers
• Analytics or communication service providers
• Legal or regulatory authorities where required by law

6. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand visitor behavior, improve performance, and enhance user experience. You may manage cookie preferences through your browser settings.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, misuse, disclosure, alteration, or destruction. However, no internet transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only as long as necessary to provide services, maintain business records, resolve disputes, enforce agreements, or comply with legal, accounting, and regulatory obligations.

9. International Data Transfers

Your information may be stored or processed in countries outside Antigua and Barbuda, including where our service providers or cloud infrastructure operate. By using our services, you consent to such transfers where legally permitted.

10. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your information
• Withdraw consent where processing relies on consent
• Object to certain uses of your data

11. Children’s Privacy

Our website and services are not intended for children under 13 years old. We do not knowingly collect personal information from children without parental or legal guardian consent where required.

12. Photos and Media

From time to time, photos or videos may be captured within the studio for promotional, educational, or marketing purposes. If you prefer not to appear in such content, please notify a member of staff.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please visit our Contact Page to get in touch with our team.