You are allowed flexibilty
Refunds & cancellations
At Ciba Fitness, we understand that plans can change. This Refund & Cancellation Policy outlines our terms regarding cancellations, rescheduling, and refunds.
1. Class Cancellations
You may cancel or reschedule your class booking up to 12 hours before the class start time to receive full refund of class credit.
Cancellations made less than 12 hours before the scheduled class are non-refundable.
2. No Shows
If you fail to attend a class without prior cancellation, it will be marked as a "no-show" and will not be eligible for a refund or rescheduling credit.
3. Memberships
Refunds for memberships 24hrs of purchase, provided no classes have been used. After this period, refunds are not available.
4. Studio Cancellations
In the event that Ciba Fitness cancels a class due to unforeseen circumstances (e.g., weather, instructor illness), affected clients will be offered the option to reschedule or receive a full refund.
5. How to Cancel
Cancellations can be made via your online account, confirmation email link, or by contacting us directly.
9. Contact Us
If you have any questions about these Terms, please contact us at:
📧 info@cibafitness.com
đź“Ť Friars Hill Road, St. John's, Antigua & Barbuda (Wadadli & Wa'omoni)