1. No Refund Policy

Ciba Fitness does not offer cash refunds for classes, memberships, or class bookings. Where applicable, eligible cancellations may receive a class credit to be used toward a future session.

2. Member Class Cancellations

Members may cancel a booked session up to 48 hours before the scheduled class time without incurring a cancellation fee. The class credit will be returned to the member’s account. If a member cancels less than 48 hours before the scheduled class time, a $15.00 cancellation fee will apply, and the remaining class credit will be returned to the member’s account.

3. Guest / Non-Member Class Cancellations

Guests/non-members may cancel a booked session up to 48 hours before the scheduled class time to receive a class credit.

Guest or non-member cancellations made less than 48 hours before the scheduled class time are non-refundable and are not eligible for class credit.

4. No Shows

If you do not attend a booked class and do not cancel in advance, your booking will be marked as a no-show. No-shows are not eligible for refunds, class credits, or rescheduling credits.

5. Memberships

Membership payments are non-refundable. Members are responsible for managing or cancelling their membership before the next billing date if they do not wish to renew.

If a membership is cancelled, it will remain active until the end of the current paid billing period. Any future classes booked after the membership end date may be cancelled unless paid for separately.

6. Studio Cancellations

If Ciba Fitness cancels a class due to unforeseen circumstances, including weather, instructor illness, scheduling changes, or studio-related issues, affected clients will receive a class credit to use toward a future session.

7. Product Returns

Purchased products, including grip socks, activewear, and accessories, may only be returned if they are new, unused, unworn, and unopened in their original packaging.

For hygiene reasons, worn, opened, used, or damaged items are not eligible for return.

8. How to Cancel

Class cancellations can be made through your online account or by contacting Ciba Fitness directly.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please visit our Contact Page to get in touch with our team.